Our Commitment to Customer Satisfaction
At SV Corporation, we value your satisfaction above all else. If you are not completely satisfied with your purchase, we offer a comprehensive refund policy to ensure you can shop with confidence.
Eligibility for Refunds
To be eligible for a refund, please ensure the following:
- Time Frame: Requests for refunds must be made within 30 days of the original purchase date.
- Condition of Products: The item must be returned in its original condition, unused, and in the same packaging as when you received it.
- Proof of Purchase: A valid receipt or proof of purchase is required for all refunds.
How to Request a Refund
- Contact Customer Service: Reach out to our customer support team via email at info@svcorporation.store or call us at 8377840848. Provide your order number and reason for the refund request.
- Return Authorization: Our team will issue a Return Authorization (RA) number and provide instructions on how to return the item.
- Return the Item: Ship the item back to us using the provided instructions. Please ensure the RA number is clearly marked on the package.
Processing Your Refund
Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. Upon approval, your refund will be processed within 5-7 business days. The refund will be issued to the original payment method used during the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
Non-Refundable Items
Certain items are non-refundable, including:
- Gift cards
- Downloadable software products
- Health and personal care items
Exchanges
If you received a defective or damaged item, we offer exchanges at no additional cost. Please contact our customer service team to arrange for a replacement.
Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part (e.g., incorrect or defective item).
International Orders
For international orders, please note that customs duties and taxes are non-refundable. You will be responsible for the return shipping costs for international returns.
Contact Us
If you have any questions or need further assistance, please do not hesitate to contact our customer support team at info@svcorporation.store or 8377840848. We are here to help and ensure your experience with SV Corporation is a positive one.
Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and we encourage you to review our policy periodically.
Thank you for shopping with SV Corporation. Your satisfaction is our priority.